Terms & Conditions

Coaching & Healing Terms & Conditions

Congratulations on taking this major step towards reaching your goals! I sense your strong commitment and desire to make your personal growth and wellbeing a priority. Over the next few months, I will be working with you as your coach and healer.  Based on your goals, I will ask questions, reflect insight, provide feedback and hold you accountable to help you make your own choices and achieve your vision. I’m confident, that together, we can work on achieving your goals.

This Coaching Agreement (the “Agreement”) is entered into from the date of your first or full payment that is made, by and between Rosalind Smith and “YOU” or “Client” for the purpose of Rosalind Smith providing professional development, healing and coaching services to YOU in an effort to achieve your goals. The parties together are hereinafter known as the “Parties”.

In consideration of the mutual covenants and agreements contained herein, the Parties agree as follows:

1. Description of Coaching & Healing: Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional, or business goals and to develop and carry out a strategy/plan for achieving those goals.

Healing:  The client understands that a healing session is not a substitute for medical or psychological diagnosis or treatment, and the healer is not able to diagnose conditions, or prescribe medication, perform medical treatment, nor interfere with the treatment already being carried out by a medical doctor.

The Client understands that in order to enhance the coaching and healing relationship, the Client agrees to communicate honestly, be open to feedback and assistance and to create the time and energy to participate fully in the program, and if anything changes either medically or physically it has to be checked with a medical professional.

2. Agree to be Bound. By signing the Agreement and submitting payment, YOU acknowledge that you have read, understand, and agree to be bound by the terms of this Agreement, which includes keeping commitments and being on time for sessions.

3. Authorization of Payment. By signing below, you authorize the Company to charge your credit card, cash your cheque, or initiate payment via Stripe or PayPal. You represent to the Company that payment of your fee will not place a significant financial burden on you or your family. You are responsible for payment of the entire fee amount, regardless of whether you attend all sessions, and regardless of whether you have selected a pay in full or monthly payment plan. By signing the agreement you agree that, if, for any reason, you choose to cancel any part of the Services (the “Commitment Period”), you are obligated to pay or continue to pay whatever balance is due. To further clarify, no refunds will be issued, and all scheduled payments must be paid on a timely basis.  If making payments, your card on file will be charged every 30 days beginning on the first day of service.

4. Termination for Unprofessionalism. We are committed to providing you with a positive and productive experience. By signing below, you agree that the Company, at its sole discretion, may limit, suspend, or terminate your right to participate in the program without forgiveness of any remaining monthly payments if you become disruptive or difficult to work with, fail to follow program guidelines.

5. Cancelation. Rosalind Smith has a 48-hour cancelation policy, which means Client may cancel or reschedule, but Client MUST notify Coach no later than 48 hours prior to scheduled consultation. If Client misses Client’s scheduled and predetermined Coaching Session, or is late for the Coaching Session, Coach will attempt in good faith to reschedule the missed meeting. If the meeting cannot be rescheduled that coaching session will be forfeit. Client also understands that any/all scheduled coaching calls, retreat days or other benefits expire at the end of the Commitment Period and will not be carried-over. It is important to note that your benefits MUST be used during the Commitment Period.

6. Term. This Agreement starts on the day you make your first payment and continues for the duration of the programme/treatment purchased and ends on with the completion of the Services (the “Term”). All Services must be performed during the Term, or they are lost. There are no roll-overs. Services may be extended beyond the Term only with the express written consent of the Coach.

7. Confidentiality. As your Coach I respect your privacy and must insist that you respect the privacy of others. You agree not to violate the publicity or privacy rights of any third party, including the Coach. Further, we respect your confidential and proprietary information, which is any information you specifically state is “Confidential.”

8. Disclaimer. Rosalind Smith is a coach and healer and not qualified to provide medical diagnosis, prescribe medication, or interfere with treatment already being carried out by a medical doctor. It is your responsibility to secure assistance from the appropriately qualified professional if such advice is needed.

9. Governing Law. This Agreement and performance here under shall be governed by the laws of England and Wales.

10. Force Majeure. Except for an obligation to pay fees, neither party shall be liable for failure to perform any of its obligations under this Agreement during any period in which such party cannot perform due to matters beyond their control, including, but not limited to, strike, fire, flood, or other natural disaster, war embargo, or riot, cyber-attack, sickness, provided that the delayed immediately notifies the other party of such delay. The terms of this clause shall not exempt the parties from their obligations hereunder, but merely suspend their duty to perform, until the force majeure condition ceases to exist.

11. No Partnership. Nothing in this Agreement is meant to suggest a partnership, venture alliance, security interest, or employer relationship.

12. Waiver. The waiver or failure of Company to exercise any obligation under this Agreement shall not be deemed a waiver of any further right.

13. Severability. If any provision of this Agreement is invalid, illegal, or unenforceable under any applicable statute or rule of law, it is to that extent to be deemed modified in order to comply with applicable law, and the remaining provisions shall not be affected in any way.

14. Entire Agreement. This Agreement is the entire agreement and understanding between the Parties and supersedes any prior agreement or understanding whether oral or written relating to this Agreement.

Readings

Thank you so much for deciding to invest in working with me as your coach. I am so excited about your journey ahead and honoured to be supporting you through this.

To continue to bring our “best selves” to the coaching process, it is important that we share the same understanding about how we will continue to work together, please therefore take a moment to read through the points below.

Your sessions are important to both of us, each session I will bring myself to the coaching sessions free from distractions and fully present, and respectfully request that you do the same.

We agree that we will each show up at the mutually scheduled time for our coaching session. If you have to reschedule you will do so with a minimum of 24 hours notice. If you show up later than 10 minutes to your session without prior notice, the session will be considered as no show and you would lose the session. I hope you’ll appreciate these healthy boundaries.

1. Payment

Please note all payments are non-refundable & payment plans to be completed. This contract will be deemed binding upon your first receipt of the first payment you make.

I reserve the right to change the fees/packages offered but will always honour the agreed rate for the agreed time period that was set at the beginning of our work together. However, should you decide to continue your coaching work with me (which would be amazing!) after the completion of the initial package, there’s no guarantee the rates will be the same.

2. Communication

I welcome communication & connection between our calls. It is my expectation that you will reach out if you hit a “sticky” spot that you would like some feedback on, and that you will share the successes that you have on the way to creating the business and life you love! My preferred way of communication is Facebook Messenger. When communicating between sessions, please make your messages brief and questions clear and direct. This way, you will get a ton of support from me in between the sessions. I am happy to answer as many questions as are on your mind. However, please leave essays for the coaching calls!

In regards to email communication, I will respond to your emails within 48 hours Monday-Friday. There will of course be minimal exceptions due to illness, travel and holidays. I will communicate clearly with you regarding times I am/will be unavailable.

Even though I encourage you to communicate in between the sessions as often as you need to feel fully supported, it is important that you listen to your own intuition.  We want you to develop this quality (if you don’t exercise it yet) and prevent you from being co-dependent on me.

I welcome your input and questions along the way. Our relationship is a collaborative one, and the more you put into it the more you will get out of it! Ask me questions, challenge my point of view, bring resources to the table that you’ve found, tell me where I’m wrong, and share with me your insights along the way. You are your own best expert even if you don’t know it yet (you will shortly!).

An important part of the coaching relationship is the coach’s role in providing challenges and encouraging the client to go beyond the comfort zone. However, this must always be done sensitively and appropriately for the individual client. During the process, some strong emotions and triggers may come up for you. I will be guiding you, instructing you, and working with you in ways that may be new, deep and sometimes challenging for you.

For your best results, full participation is required. If strong resistance comes up or feelings of intense discomfort, please always let me know.

Please can you come prepared to each of your coaching sessions. At the beginning of each session, I will ask you to update me about happenings since our last session, as well as set objectives for each particular session. Throughout this process, I will hold the big vision and mutually set that honesty and trust are critical for our relationship to grow. I want this to be an open and safe place for you to come with confidence, and I ask that you let me know if there is ever anything that you are concerned about in our work together, so that I can do what is necessary for you to be satisfied and happy.

3. Guarantees

You recognise that I will always have your best interest at heart and that, with showing up and an open mind, you can make life-changing strides in your life and towards your goals. I operate from the mindset that absolutely anything is possible!!! and I will work with you to adopt this mindset too. However, I cannot offer any guarantee as your success is dependent on your effort outside of my coaching as well.

4. Confidentiality

You recognise that in the course of our work together you may divulge goals, future plans, business affairs, job information, personal and other such private information. I will not, at any time, either directly or indirectly, voluntarily use any such information for my own benefit or disclose this information to a third party. I will not voluntarily disclose that we are in a coaching relationship without your permission.

I do appreciate honest testimonials about our work together, because it feels inspiring to other women to see you succeed in your journey. Your name, picture or video will only be shared with your permission.

Readings

Thank you for visiting Rosalind Smith.  I’m looking forward to meeting you and honoured you’ve requested a reading.  Prior to conducting your reading all terms of this agreement must be accepted.  The person or person(s) making the request, who is referred to as ‘you’ must tick the box to say that you agree to the terms and conditions, this meaning that you have fully read, understand and agree to the following terms and are legally bound by them.

By submitting this agreement form, agree and verify that you:

  • Are at least 18 years of age, and have not been declared incompetent.
  • Have voluntarily decided to take part in this reading.
  • Understand and agree that it is your responsibility to decide whether or not you require professional guidance or medical treatment, and should you require such services to seek them on your own as needed.
  • Understand all readings provided by Rosalind Smith should never be employed as a substitute for seeking professional attention and assistance. (Professional medical advice and assistance should always be continued as necessary).
  • Understand all readings are for entertainment purposes, you are completely responsible for all decision making and the outcome of your choices in life.

Due to new laws about privacy the information you provide Rosalind is used purely to conduct readings and the photos given as well as phone numbers., Email addresses are deleted after the reading is completed with the exception of regular clients who have the option of saving the information saved for future use it is optional.

Cancellation Policy

We agree that we will each show up at the mutually scheduled time for our call. If you have to reschedule you will do so with a minimum of 48 hours notice. If you show up later than 10 minutes to your call without prior notice, the session will be considered as no show and you would lose the reading. I hope you’ll appreciate these healthy boundaries.

Please note all payments are non-refundable.